Please use the FAQs below to answer any queries that you may have.
If the FAQs section does not answer your query, please put in an enquiry through the 'contact us' form or call us on 1300 669 199 in Australia.
If you are located outside of Australia please see our full contact details by clicking here
Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
No, our company is a Wholesale Company distributing only to retailers.
- All prices are shown in AUD on the Australian site and NZD on the New Zealand site.
- Prices are shown exclusive of G.S.T, to which will then be applied at the checkout.
- G.S.T does not apply to international customers.
Yes, most of our products are sold in lots of 5, 10 or by the roll or bolt – unless otherwise stated. Minimum online order is $100.00.
All Australian customers will incur a $15 plus GST handling fee per order.
All major CBD orders can be expected within 5 – 7 working days. Other outer suburbs and rural towns may extend to 10 working days. If an order is required urgently, please contact our Customer Service department on 1300 669 199.
Orders placed for New Zealand can be expected in 6 - 8 working days.
Due to COVID-19 orders are taking 5-7 business days to process before despatch.
Yes, our customers are welcome to come into our showroom in Heidelberg West, Victoria.
Due to COVID-19, please call ahead to make a booking on (03) 9450 8900. We ask that appointments are limited to 20 minutes and customers comply with social distancing guidelines.
Masks must be worn at all times.
No, unfortunately the discount does not apply to 059100 Brother Scan and Cut Machines.
Once you have clicked onto the thread you require, select "Colour Variations" and a list of all available colours will appear. Please allow a minute or so to download.
Our colour charts and sizes are listed under our Products in the Our Range category. All colours are based on Pantone Colours and may vary on each computer monitor and printer etc. You can view larger images of the colours by pressing your Control Key and the (+) symbol and then press your (–) symbol to return to a smaller screen. If you require further information please contact our Customer Service Department. You can also download PDF colour charts for various products, from our Download Tag.
If you are a new business or Cash Sale Customer and do not have trade references, please type in “New Business” and your application form will go through to our Accounts Department.
For an online account, both new and existing customers will need to go to Login/Register and select Join Now (you will need your ABN handy).
Allow 2 – 3 business days.
You will receive an email from our Accounts Department advising you of your account number.
A large majority of our products are sold in Spotlight stores, but you can always ring our customer service department and they can advise where you can purchase a particular item. Or you can also visit: craftgate.com.au or punchwithJudy.com.au. They can also assist you with your online purchases.
No, unfortunately the Bargain Buys and Newsletters are for Australian customers only.